Japan

Products purchased from the MADISONBLUE ONLINE STORE may be returned or exchanged within 7 business days from the date of delivery.

Please note that we are unable to accept returns or exchanges in any of the following cases:

• More than 7 business days have passed since the product was delivered.
• Cancellation, return, or exchange of pre-order or made-to-order items due to customer preference.
• The product has already been used, or shows any signs of use after delivery, including wrinkles, creases, scuffs, loose threads, stains, or odors.
• The product has been altered, repaired, or otherwise modified.
• Any part of the product or its accessories is missing when the product is returned.
• The product has already been exchanged once.
• Products that come into direct contact with the skin when tried on, such as swimwear and masks. For this reason, returns or exchanges due to customer preference are not accepted for these products.

Asia & United States

We do not accept returns or exchanges due to customer preference.

EU

Customers residing in EU member states are entitled to a right of withdrawal under EU consumer protection laws.

For details regarding return procedures and conditions, please refer to “Returns” under “STORE GUIDE” in the LEGAL section of our website.

STORE GUIDE

Japan

Products purchased from the MADISONBLUE ONLINE STORE may be exchanged within 7 business days from the date of delivery, provided that the requested replacement item is in stock.

Please note that we are unable to accept exchanges in any of the following cases:

• More than 7 business days have passed since the product was delivered.
• Cancellation, return, or exchange of pre-order or made-to-order items due to customer preference.
• The product has already been used, or shows any signs of use after delivery, including wrinkles, creases, scuffs, loose threads, stains, or odors.
• The product has been altered, repaired, or otherwise modified.
• Any part of the product or its accessories is missing when the product is returned.
• The product has already been exchanged once.
• Return collection will be arranged through Yamato Transport.
• For exchanges due to customer preference, the return shipping fee must be prepaid by the customer.

Asia & United States

We do not accept requests for size or color exchanges.

EU

Customers residing in EU member states are entitled to a right of withdrawal under EU consumer protection laws. For information regarding size or color exchanges, please refer to “Returns” under “STORE GUIDE” in the LEGAL section of our website.

For further information, please contact us via “CONTACT” on our website. Please note that depending on the status of your order, we may not be able to accommodate your request.

CONTACT

Please note that due to the nature of materials such as sewn goods, fabrics, vinyl, and paper products, creases and folding marks may easily occur.
As wrinkles caused by the nature of the material, or those resulting from folding or packaging, are unavoidable, they are not generally considered defects and will be handled under our standard return policy. We kindly ask for your understanding in this matter.

In principle, orders cannot be cancelled once completed, but please contact us via the "CONTACT" page on our site.

CONTACT

As a general rule, MADISONBLUE ONLINE STORE does not accept requests for alterations.
If you wish to have items hemmed or shortened, please bring them to or ship them to MADISONBLUE TOKYO.
For alterations via shipment, the customer is responsible for both the round-trip shipping costs and the alteration fees.
Please note that some designs cannot be altered; however, the MADISONBLUE ONLINE STORE can answer questions regarding whether an item is eligible for alteration.
For questions regarding alteration eligibility or sizing, please contact us via the "CONTACT" page on our website.
*We cannot accept requests for alterations that involve design changes (e.g., changing the silhouette, remodeling, removing prints, etc.).
If you purchased your item at a store other than our directly managed stores, please contact the retailer where you made your purchase.
Please be aware that our directly managed stores cannot accept items purchased elsewhere.

CONTACT

MADISONBLUE TOKYO STORE

BLUE CINQ POINT B-2, 5-3-20 MINAMIAOYAMA, MINATO-KU, TOKYO 107-0062, JAPAN

+81 3-6427-9228
OPEN 11:00-19:00 (Closed: Year-end and New Year holidays)